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a designer piece of jewelry pictured on this site
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of SUPER SALES:I
WANT FREE JEWELRY!
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a Friend!
I'M
NEW... HOW DO I PLACE MY JEWELRY ORDER?
Choose a VELVET, SATIN, LACE or CHIFFON CHOKER
from the
"VELVET COLOR CHOICES" &
"CHIFFON
CHOKER CHOICES"
PAGES, linked at the top of the left sidebar,
and WRITE DOWN THE MATERIAL, COLOR & WIDTH
you want your choker(s) to be constructed from..
Click on the "ADD TO CART" button
below your item(s) one time for each choker
you would like to purchase. For example, click
the same button 2 times to purchase 2 of the
same choker. You can also update the quantity
of each of your items right in your shopping
cart. Then, when you are finished ordering,
click on the "CHECK OUT" button in
the bottom of your shopping cart, and follow
the instructions provided in the shopping cart
system.
DON'T FORGET to
INCLUDE the following 5 CHOICES for EVERY CHOKER,
either in the DROP DOWN BOXES next to most "Add
to Cart" buttons,
or in the "NOTES" section on the last
page of our shopping cart payment form:
1. "Exotic" "Animal"
"Faux Gem" "Victorian" or
"Cameo & Size of Cameo"
2. Charm, Pendant or Cameo Number
3. Setting Color + Style (the clasp will match
the setting choice)
4. "Hung from" or "On Choker"
5. Width, Length & Color of Choker.
HERE IS AN EXAMPLE
ORDER for a CUSTOM EXOTIC CHOKER: 1. Animal Charm #4 HUNG FROM a 1"x
15" BLACK VELVET CHOKER.
CUSTOM
CHOKERS... FREE ADVICE, HELP & SUGGESTIONS!
CAN I CHOOSE ANY PENDANT
AND ANY CHOKER MATERIAL?
YES! Simply
click on the "ADD TO CART" BUTTON under
"CUSTOM CHOKERS"
and then design your piece by choosing the 5 elements
outlined below the button.
Unless otherwise stated, you may combine most
pendants with any material you wish.
WHAT
IF I DON'T SEE THE MATERIAL or PENDANT I WANT?
NO PROBLEM!
Simply EMAIL US and we'll see if we can get it
for you. On orders of 6 chokers or more, we will
do our best to purchase YOUR CUSTOM COLOR & MATERIAL at NO
EXTRA CHARGE!
HOW
DO I DESIGN & ORDER A CUSTOM CHOKER?
To order a "custom choker,"
simply CLICK ON the CUSTOM CHOKERS LINK!
Design your custom choker by choosing your pendant
AND setting from one of the
labeled pictures. Enter your custom choker choices
in the drop down boxes & CLICK THE "ADD
TO CART" BUTTON. Any further custom instructions
for your jewelry designer can be added to the
NOTES SECTION on the last page of our PAYMENT
FORM.
HOW
LONG ARE YOUR CUSTOM CHOKERS?
The standard choker is adjustable from 13"-16"
with a claw clasp.
This accounts for 90% of the chokers we ship annually. If you do not specify
any custom length or custom clasp,
the standard length & claw clasp will be shipped
automatically.
ARE
ALL YOUR CUSTOM CHOKERS ADJUSTABLE?
It's
a "custom choker," so the CHOICE is
YOURS!
We offer 5 different clasps to fit everyone's
taste.
1. The filigree, VICTORIAN CLASP is very beautiful,
but NOT at all adjustable.
2.
The LOBSTER CLAW CLASP is completely secure,
and adjustable up to 3" using the included extension
chain.
3. The OPEN HOOK CLASP is easier to close behind
your neck, although less secure than the fully
closed claw clasp,
and also adjustable up to 3" using the included
extension chain.
4. The VELCRO CLOSURE is easist to close behind
your neck,
very secure, featuring hundreds of tiny hooks
that close automatically,
and adjustable up to 2", which is the length
of the velcro strip in the back.
5. We also offer 45" long chiffon chokers
that tie in a bow at the back.
This
is the genuine way ribbon chokers were worn in
the Victorian period.
I
DON'T WANT A "STANDARD" 13"-16"
ADJUSTABLE CHOKER.
HOW DO I CHOOSE A CUSTOM LENGTH & 1 of the
3 CLASPS?
Simply
make your CUSTOM CHOKER LENGTH CHOICE using the
DROP DOWN BOX located beneath many of our items.
OR...
List your custom choker length & choice of
clasp in the "NOTES" section,
an empty box for your text located on the last
page of our payment form.
WHAT IF MY NECK IS SHORTER
OR LONGER THAN AVERAGE?
When we say "custom chokers"
we mean it! *smile* Our chokers are available in ANY LENGTH
you wish,
and we offer several types of clasps to suit everyone's
needs.
Simply list your custom choker length & choice
of clasp
in the "NOTES" section on the last page
of our payment form.
If you choker(s) arrive and do NOT fit because
you chose the wrong size,
simply mail your choker(s) back to us with a note
stating what is wrong with it. We will fix your
jewelry & return it to you... BOTH AT OUR
COST!
WHAT
ARE YOUR CAMEOS & RHINESTONES MADE OF?
Unless
otherwise stated, all cameos are molded from
a very hard resin.
Unless otherwise stated, all rhinestones are molded
from a hard acrylic. NOTE: We do offer some GLASS CAMEOS &
RHINESTONES...
DESIGNER ORIGINS & MATERIAL are listed on
each item's page!
WHAT
ARE YOUR JEWELRY SETTINGS MADE OF?
Unless
otherwise stated, all jewelry settings are genuine,
vintage brass,
gold plated or silver plated metal findings...
vintage whenever possible.
NOTE: We can order STERLING SILVER SETTINGS for
orders of
6 or more pieces upon
request & it will add 2 weeks to your
order time.
WHAT
IS YOUR VELVET RIBBON MADE OF?
Some velvets are
vintage & some are new, and there are 2 kinds:
thin with a semi-stiff, satin backing OR thick
with a soft, rayon cloth backing. *Most*
of our 1" width or less velvets have a cloth
backing.
*Most* of our 2" width or more velvets have
a stiffer, satin backing.
(2" BLACK VELVET features
a soft, cloth backing.) If you have a preference,
please EMAIL
US in advance
to check what type of velvet is available for
your order. HOW
LONG DOES CUSTOM JEWELRY TAKE TO MAKE?
*Most*
items are made & shipped within 5 business
days of payment. EXPRESS
MAIL ITEMS ARE OUR 1ST PRIORITY, being made &
shipped 1st.
Please
keep in mind, construction times can vary based
on the complexity
of the item(s) ordered, time of year (holiday
seasons) and quantity of order. For
large wholesale orders, EMAIL
US to request your shipping time! HOW LONG DO YOUR ITEMS
TAKE TO SHIP?
We
ship twice each week, usually on Monday &
Friday or Saturday.
Most pieces ship within 5 business days of payment
being recieved. EXPRESS MAIL ITEMS
ARE OUR 1ST PRIORITY, being made & shipped
1st. EXCEPTIONS are our custom rhinestone
belt buckles, which need to be ordered from our
supplier *after* payment is received for them.
Wholesale orders *may* also take an additional
7-10 days for to be shipped, depending on the
complexity of the items and actual size of the
order. For large wholesale orders,
EMAIL
US to request your shipping time!
DO YOU HAVE WHOLESALE
PRICES FOR RESELLERS?
We offer a $2.00 PER CHOKER DISCOUNT on orders
of 12 or more! See our "WHOLESALE
PRICES" page for chokers as low as $2.00! BONUS: You do even NOT
NEED A RESELLERS LICENSE to purchase our SUPER
LOW PRICE WHOLESALE ITEMS!
HOW
MUCH IS US SHIPPING & HANDLING?
FIRST CLASS
US S&H starts at ONLY $4.95!
You can UPGRADE to PRIORITY or EXPRESS MAIL SHIPPING
by choosing that shipping method in our shopping
cart system.
You can view your shipping fees on the 1st page
of our check out system.
HOW
MUCH IS INTERNATIONAL SHIPPING & HANDLING?
We have
MANY loyal International customers in over a dozen
countries. INTERNATIONAL FIRST CLASS AIRMAIL SHIPPING
for light items is ONLY $9.95 TO EUROPE, AUSTRALIA,
CHINA, JAPAN, HONG KONG & MEXICO! S&H to Canada is only $1 MORE THAN
US S&H on lightweight items. INTERNATIONAL
CUSTOMERS NOT from one of the countries, or neighboring
countries, listed above MUST EMAIL US for a S&H
quote. CustomerService
at VelvetChokers.com
HOW
WILL MY ORDER BE SHIPPED?
MOST ITEMS SHIP VIA FIRST
CLASS USPS, which is included
in your payment. We will gladly ship your item(s)
any method you wish.
Please note that shipping charges will vary based
on the method you choose. You can UPGRADE to PRIORITY
or EXPRESS MAIL SHIPPING by choosing that method
in our shopping cart system.
HOW
DO I SEND PAYMENT FOR MY ORDER?
Simply click
on the "ADD TO CART" BUTTON for each
item you wish to purchase, then follow the instructions
provided in our shopping cart system.
DO YOU COMBINE SHIPPING
on MULTIPLE ITEM PURCHASES?
YES!US
S&H starts at ONLY $4.95 & each additional
piece of jewelry is only a minimal fee, usually
$.50-$1.00. This amount is figured by
the total in your shopping cart. In order to received
combined S&H, all items MUST be paid for with
A SINGLE PAYPAL PAYMENT or money order and shipped
together.
I'M
HAVING SHOPPING CART PROBLEMS & CANNOT COMBINE
SHIPPING on MULTIPLE ITEM PURCHASES!
We apologize if any customer is
having problems with our shopping cart system
while trying
to combine multiple purchases. We gladly
refund any additional shipping charges incurred
when a customer purchases items individually,
and we can ship them together to save them money.
DO
YOU ACCEPT RETURNS?
We want our customers to be happy, so we graciously
accept returns
on *most* items. IE. Items that are not
so overly customized that we can not sell them.
Please note that shipping fees are non-refundable,
as they were used already to ship your item(s).
We can NOT accept returns on wholesale orders
that were purchased especially for a customer's
custom order. DO
YOU GUARANTEE YOUR JEWELRY AGAINST BREAKAGE?
YES! We guarantee our chokers against breakage
via "normal wear and tear" for the 1st
year you own them. If your "jump
ring" opens, your clasp breaks, or your choker
clamps tear your choker, we will fix it... FOR
FREE!
Simply mail your choker(s) back to us with a note
stating what is wrong with it. We will fix your
jewelry & return it to you... BOTH AT OUR
COST!
WHERE CAN I EMAIL FOR HELP WITH MY ORDER?
PLEASE... READ THIS ENTIRE PAGE BEFORE
EMAILING
CUSTOMER SERVICE. We are a genuine small business
who wants to spend our time making *YOUR* jewelry
order PERFECT! *smile*
99% of all questions we receive are answered right
on this page already. EMAIL
US if you come up with one that isn't &
we'll post it!
WHERE
CAN I CALL FOR HELP WITH MY ORDER?
PLEASE... READ THIS ENTIRE PAGE BEFORE CALLING
THE JEWELRY DESIGNER PERSONALLY. 99% of all questions
are answered right here, and our Internatioinally
acclaimed jewelry designer is VERY BUSY making
*your* custom jewelry creations everyday! Our designer's customer service number
is available by request: EMAIL
US
We pride ourselves on our customer service because
we are a very small company who does LOTS of custom
jewelry for special customers,
including movie houses, celebrities and National
publications. I
STILL HAVE A QUESTION... PLEASE HELP!
CONTACT US:CustomerService@velvetchokers.c
o m
Email us your question & we will respond within
24 hours M-F.
If you are having trouble ordering, email us your
PHONE NUMBER.
We'll call *you* & walk you through your order
online. *smile*
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